Privacy Policy
Effective Date: July 23, 2026
The Lapidary Office ("we," "us," or "our") operates TheLapidaryOffice.com and provides website services, gemstone sales, mail-in lapidary services, and digital subscription services, including access to The Vault design library.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, purchase products, submit materials for lapidary services, subscribe to digital services, participate in member features, or otherwise interact with The Lapidary Office.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
The information we collect depends on how you interact with The Lapidary Office.
Website Visitors
When you browse our website, we may collect:
IP address
Browser type
Device information
Website usage information
Pages visited
General interaction data
Cookie and similar technology data
This information helps maintain website functionality, security, and performance.
Customer Accounts
When you create an account, we may collect:
Name
Email address
Username
Password credentials or authentication information
Account preferences
Subscription status
Order history
Authentication information is processed through our website and account management providers.
Gemstone Shop Purchases
When purchasing physical products, we may collect:
Name
Email address
Billing address
Shipping address
Phone number
Order details
Purchase history
Payment transaction references
Payment information is processed by third-party payment providers. The Lapidary Office does not store full credit card numbers or complete financial account information.
Mail-In Lapidary Services
When you submit gemstones or request custom lapidary work, we may collect:
Name
Email address
Mailing address
Shipping information
Project details
Stone descriptions
Service instructions
Communication history
Order records
We collect only the information reasonably necessary to communicate with you, complete requested services, return materials, and maintain service records.
Digital Subscription Services
For subscriptions to The Vault, we may collect:
Account information
Subscription plan details
Billing status
Renewal dates
Access permissions
Download activity
Comments submitted on designs
Design requests submitted by members
Communications related to Vault content
Subscription billing information may include subscription tier, billing frequency, renewal date, payment status, and cancellation status.
Subscriber comments and design requests may be stored to improve member features and develop future design content.
2. How We Use Your Information
We use collected information to:
Provide and maintain website functionality
Process gemstone purchases
Fulfill and ship orders
Perform mail-in lapidary services
Return customer-owned materials
Manage customer accounts
Provide access to The Vault
Process subscription payments
Deliver digital content
Respond to customer inquiries
Send transactional communications
Prevent fraud and unauthorized access
Protect website security
Improve our products, services, and member experience
Maintain business records required for legal, accounting, or operational purposes
3. Payment Processing
Payments may be processed through third-party providers such as:
Stripe
PayPal
Square
The Lapidary Office does not store full payment card numbers or complete payment account credentials. Payment providers process and protect payment information according to their own privacy policies and security practices.
4. Cookies and Tracking Technologies
We may use cookies and similar technologies to:
Maintain account sessions
Support shopping cart functionality
Provide secure access to member-only areas
Understand website traffic
Improve website performance
Protect against unauthorized activity
Some analytics or performance tools may be provided by third-party service providers. You may adjust browser settings to limit cookies. Some website features may not function properly if cookies are disabled.
5. Information Sharing and Disclosure
The Lapidary Office does not sell, rent, or trade personal information. We may share information only when necessary to operate our business, including with:
Service Providers
Examples include:
Website hosting providers (e.g., Squarespace)
Membership platforms
Payment processors
Shipping carriers (e.g., USPS, FedEx, UPS)
Email service providers
Analytics providers
We may also share information with professional service providers when necessary to operate our business, such as accounting, legal, or administrative services. These providers process information according to their own privacy policies and applicable agreements.
Legal Requirements
We may disclose information when required to:
Comply with applicable laws
Respond to legal requests
Protect our rights or property
Prevent fraud or security threats
6. Customer Materials and Privacy
· For mail-in lapidary services, customer-provided gemstones, submitted materials, and project information are handled only as necessary to provide requested services, maintain service records, communicate with the customer, and protect the integrity of the work performed.
· The Lapidary Office may create photographs or documentation records of submitted materials, work-in-progress, and completed projects for internal business purposes, including quality control, project tracking, inventory records, dispute resolution, and service documentation.
· Customer materials, project details, and identifying information will not be publicly displayed, published, or used for marketing purposes without the customer's consent, except where required by law.
· Customers who authorize marketing use may permit photographs or project information to be used on The Lapidary Office website, social media channels, promotional materials, or other business communications.
7. Intellectual Property and Member Content
Digital subscription members may submit:
Comments
Feedback
Design suggestions
Requests for future content
Information submitted through member features may be stored and reviewed for operating, improving, and developing The Vault. Submission of feedback or design requests does not transfer ownership of your personal information or any rights you retain in submitted content to The Lapidary Office. Any rights related to submitted content, designs, or suggestions are governed by applicable agreements and policies.
8. Data Security
We maintain reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. No method of electronic storage or transmission can be guaranteed to be completely secure.
In accordance with applicable data breach notification requirements, including Arizona Revised Statutes A.R.S. § 44-7501, The Lapidary Office maintains procedures designed to respond to potential security incidents involving personal information.
9. Data Retention
We retain personal information only as long as reasonably necessary for:
Providing requested services
Maintaining customer records
Managing subscriptions
Handling disputes
Meeting legal, tax, and accounting obligations
When information is no longer required, we may securely delete or anonymize it.
10. Your Privacy Rights
Depending on applicable law, you may have the right to:
Request access to personal information
Request correction of inaccurate information
Request deletion of personal information
Update account information
Request account deletion
Requests may be submitted by contacting:
Email: ian@thelapidaryoffice.com
We may verify your identity before completing certain requests. Some information may need to be retained to satisfy legal or business obligations.
11. Children's Privacy
The Lapidary Office services are intended for users 18 years of age or older and are not directed toward children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will take reasonable steps to delete the information promptly.
12. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage users to review the privacy policies of any third-party services they access.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be reflected by updating the "Effective Date" date at the top of this page. Continued use of the website after changes are posted constitutes acceptance of the revised Privacy Policy.
14. Contact Information
The Lapidary Office
Mesa, Arizona, United States
Email: ian@thelapidaryoffice.com
Website: www.thelapidaryoffice.com
Phone: (602) 492-2147
Office hours: Monday- Thursday 8am-1pm (Mountain Standard Time)