The Lapidary Office Return and Refund Policy

Effective Date: July 13, 2026

We want you to be completely satisfied with your experience at The Lapidary Office. This policy governs returns for physical shop purchases and outlines the strict finality rules regarding our custom lapidary services and digital products.

1. Shop Purchases (Physical Goods & Products)

You may return most new, unused, and undamaged items purchased directly from our online shop within 30 days of the original purchase date for a refund.

  • Eligibility: To qualify for a return, items must be in their original, unused, and pristine condition. All original packaging must be included.

  • Return Shipping & Fees: The customer is solely responsible for all return shipping arrangements, costs, and tracking. You must provide a valid return shipping tracking number to us upon mailing the item.

  • Refund Processing: Once your return is received and thoroughly inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed and automatically credited back to your original method of payment within 7–10 business days.

  • Fraud Prevention: As an independent small business, we personally inspect every return. The Lapidary Office maintains a zero-tolerance policy for fraudulent returns. Any fraudulent activity will be reported to appropriate authorities and will result in an immediate, permanent ban from future services.

2. Damaged or Incorrect Orders

We take extreme care in packaging items, using a double-box protective system to minimize transit damage. However, if an order arrives incorrect or physically damaged, the following rules apply:

  • Mishandling & Claims: If an item is damaged in transit, it is the client's responsibility to contact the third-party shipping service to file an insurance claim. The Lapidary Office is not liable for structural damage that occurs outside of our control once handed over to the carrier.

  • Error Resolution: If we shipped an incorrect item or an error was made on our end, please contact us immediately. We will provide return instructions, cover the return shipping costs, and either ship the correct replacement (if available) or issue a full refund upon receipt and inspection of the item.

3. Lapidary Services

All sales for custom professional services—including but not limited to cutting, cabbing, faceting, repair, and consultation work—are final.

  • Completed Services: No returns, exchanges, or refunds are provided for completed lapidary work. We pride ourselves on fine craftsmanship and communicate with you during the process to ensure satisfaction.

  • Service Deposits: If a non-refundable deposit is required to secure shop time, specialized tooling, or specific materials for a custom service, this deposit remains strictly non-refundable, even if the client chooses to cancel the service before the physical work commences.

  • Outbound Service Shipping: All completed custom items shipped back to the client are automatically insured up to the baseline cost paid for the cutting service. Sourcing or paying for additional insurance covering the raw material's inherent value is the sole responsibility of the client.

4. Digital Products & Subscription Vault

Due to the immediate, downloadable, and irreversible nature of intellectual property, all sales of digital goods, single-design downloads, and recurring membership payments are 100% non-refundable. By purchasing a subscription or downloading digital assets, you explicitly agree to these final sale terms.

  • Subscription Cancellation: You may cancel your monthly subscription at any time directly through your customer account dashboard. To avoid being billed for the next cycle, you must complete the cancellation prior to your automated renewal date.

  • No Retroactive or Prorated Credits: If you cancel your subscription mid-cycle, you will not receive a prorated refund or partial credit for the remaining days of that billing period.

  • Access Upon Cancellation: Following cancellation, you will retain full access to the protected digital vault until the end of your current paid billing period, at which point your subscription will gracefully expire and access will terminate.

  • Failed Payments: If your recurring monthly payment fails, your access to The Vault will be automatically suspended. Reactivating your subscription by updating your billing method will restart your access, but will not entitle you to refunds or extensions for any days missed during the suspension period.

5. Contact Information

For any questions regarding this policy or to initiate an eligible store return, please reach out to us at:

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