The Lapidary Office Return and Refund Policy

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Effective Date: July 23, 2026

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We strive to provide a high-quality experience at The Lapidary Office. This policy explains the return eligibility for shop purchases and the final sale terms applicable to custom lapidary services and digital products.

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Scope and Relationship to Other Agreements

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This Return and Refund Policy applies to purchases made through The Lapidary Office, including physical products, digital products, subscriptions, and services, except where a separate agreement provides specific refund, cancellation, or payment terms.

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Custom lapidary services are governed by the Lapidary Service Agreement. Digital subscription services, including The Vault, are governed by the Digital Subscription Agreement. In the event of any conflict between this Return and Refund Policy and a service-specific agreement, the service-specific agreement shall control.

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1. Shop Purchases (Physical Goods & Products)

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Eligible physical products purchased directly from The Lapidary Office online shop may be returned within 30 days of the delivery date for a refund, provided they meet the conditions outlined below.

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  • Eligibility: To qualify for a return, items must be unused, unaltered, undamaged, and returned in the same condition in which they were received, including all original packaging and documentation.

  • Return Shipping & Fees: The customer is solely responsible for all return shipping arrangements, costs, and tracking. You must provide a valid return shipping tracking number to us upon mailing the item.

  • Refund Processing: Once your return is received and thoroughly inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed and automatically credited back to your original method of payment within 7–10 business days after approval.

  • Fraud Prevention: As an independent small business, we personally inspect every return. The Lapidary Office maintains a zero-tolerance policy for fraudulent returns. Any fraudulent activity will be reported to appropriate authorities and will result in an immediate, permanent ban from future services.

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2. Damaged or Incorrect Orders

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We take extreme care in packaging items, using a double-box protective system to minimize transit damage. However, if an order arrives incorrect or physically damaged, the following rules apply:

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  • Mishandling & Claims: Once an order has been transferred to the shipping carrier, delivery delays or damage caused during transit may be subject to carrier claims and insurance procedures. We will assist customers in providing any documentation reasonably necessary to support a claim. The Lapidary Office is not responsible for damage occurring after the package has been accepted by the shipping carrier, except where required by applicable law.

  • Error Resolution: If we shipped an incorrect item or an error was made on our end, please contact us immediately. We will provide return instructions, cover the return shipping costs, and either ship the correct replacement (if available) or issue a full refund upon receipt and inspection of the item.

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3. Lapidary Services

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All sales for custom professional services including but not limited to cutting, cabbing, faceting, repair, and consultation work are final.

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  • Completed Services: No returns, exchanges, or refunds are provided for completed lapidary work. Because lapidary work permanently alters the customer's material, customers are responsible for approving project details, specifications, and any provided instructions before work begins. Customers are also responsible for providing accurate descriptions of submitted materials and any known concerns regarding the gemstone or item being serviced. We pride ourselves on fine craftsmanship and communicate with you during the process to ensure the project meets agreed-upon specifications.

  • Service Deposits: If a non-refundable deposit is required to secure shop time, specialized tooling, or specific materials for a custom service, this deposit remains strictly non-refundable except where required by applicable law, even if the client chooses to cancel the service before the physical work commences.

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·        Outbound Service Shipping: Completed custom items returned to the Client will be shipped using reasonable care and commercially appropriate packaging methods. Unless otherwise agreed in writing, the Client remains responsible for maintaining appropriate insurance coverage for the full value of the submitted material and finished stone.

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·        Any shipping insurance purchased through a carrier, shipping provider, or third party is limited to the terms, conditions, exclusions, and coverage limits of that provider. The Lapidary Office does not guarantee that carrier-provided insurance will cover the full replacement value, sentimental value, rarity value, or market value of Client-owned materials.

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·        The Client is responsible for requesting and approving any additional insurance coverage requirements before shipment.

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4. Digital Products & Subscription Vault

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Due to the immediate, downloadable, and irreversible nature of intellectual property, digital products, downloaded files, and subscription payments are generally non-refundable due to the immediate access and delivery of digital content, except where required by applicable law. By purchasing a subscription or downloading digital assets, you acknowledge and agree to these non-refundable terms.

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  • Subscription Cancellation: You may cancel your subscription at any time directly through your customer account dashboard. To avoid being billed for the next cycle, you must complete the cancellation prior to your automated renewal date. Cancellation requests submitted after a renewal has processed will apply to the following billing period.

  • No Retroactive or Prorated Credits: If you cancel your subscription mid-cycle, you will not receive a prorated refund or partial credit for the remaining days of that billing period.

  • Access Upon Cancellation: Following cancellation, you will retain full access to the protected digital vault until the end of your current paid billing period, at which point your subscription will gracefully expire and access will terminate. This cancellation process applies to voluntary subscription cancellation while the account remains in good standing. Termination of access due to violations of the Digital Subscription Agreement may result in immediate loss of access without refund and may eliminate continued license rights as provided in that Agreement.

  • Failed Payments: If your recurring subscription payment fails, your access to The Vault will be automatically suspended. Reactivating your subscription by updating your billing method will restart your access, but will not entitle you to refunds or extensions for any days missed during the suspension period.

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5. Consumer Rights Notice

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Nothing in this Return Policy limits any rights or remedies provided to consumers under applicable law.

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6. Contact Information

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For any questions regarding this policy or to initiate an eligible store return, please reach out to us at:

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