Terms of Service

The Lapidary Office Terms of Service

Effective Date: October 18, 2025

Welcome to TheLapidaryOffice.com. These Terms of Service ("Terms") constitute a legally binding agreement between you and The Lapidary Office and govern your access to and use of our website, our online shop, and all lapidary services (including mail-in faceting and custom services). By accessing or using any part of our service, you agree to be bound by these Terms and our Privacy Policy and Return Policy.

1. Service Description

The Lapidary Office provides the following services:

  • Online Shop: Sale of finished gemstones, cabochons, and resale gems.

  • Mail-in Lapidary Services: Professional cutting, shaping, and polishing of client-provided materials (rough stones) into finished cabochons, faceted gems, or other custom lapidary pieces, governed by the terms in Section 3.

2. User Conduct

You agree not to use our website or services for any unlawful purpose or in any way that violates these Terms. Acceptable conduct includes respectful communication when submitting custom requests or engaging with customer support. Prohibited conduct includes, but is not limited to:

  • Submitting materials known or suspected to be illegal, stolen, or containing hazardous substances.

  • Engaging in spamming, harassment, or abusive behavior toward The Lapidary Office or other users.

  • Attempting to interfere with the proper working of the website or the security of the services.

3. Lapidary Service Agreement and Material Disclaimer

By engaging The Lapidary Office for any cutting, shaping, or polishing service, the client agrees to the following terms:

Acknowledgment of Process and Risk

The client understands and acknowledges that the lapidary process involves the permanent alteration and inherent destruction of the raw material provided. The client accepts that the material, once cut, cannot be returned to its original state.

Material Risk and Liability Waiver

  • Risk of Loss or Damage: The client acknowledges that cutting, grinding, and polishing gemstones carries a significant risk of fracturing, chipping, cracking, or complete destruction of the material due to hidden inclusions, internal stress, or unforeseen flaws within the stone.  

  • Waiver of Claims: The client hereby absolves and releases The Lapidary Office, its owner, and its employees from any and all legal action, claims, damages, liabilities, or losses (including but not limited to the material's market value or replacement cost) resulting from the destruction, damage, loss, or unsuccessful completion of any material submitted for service.  

  • Valuation: By submitting material, the client agrees that any liability on the part of The Lapidary Office is expressly limited to the cost of the lapidary service fee paid for that specific piece and will not include the material's value.

Consent to Proceed

The act of submitting material and accepting a Service Contract or invoice constitutes the client's full and informed consent to these terms, including the understanding that their material is being sent to be "destroyed into art."

4. Payment Terms

  • Shop Purchases: All payments for products are due at the time of order and are processed securely by third-party payment processors (e.g., PayPal, Stripe, Square pay). We do not store your financial data.

  • Lapidary Services: A deposit or full payment for custom services may be required upon accepting the Service Contract. Final payment for services and return shipping is required before the finished material is shipped back to the client.

  • Collection: Payment is considered collected when the third-party processor confirms the funds have cleared into my account.

5. Account Management

  • Registration: If we require an account for full service access, you agree to provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials.

  • Termination by You (Opt-Out): You may cancel your account or opt out of our services at any time by contacting us directly.

  • Termination by Us: We reserve the right to suspend or terminate your account and access to the services if you breach these Terms or engage in illegal or harmful conduct.

6. Intellectual Property

The content, design, logo, and all original material on TheLapidaryOffice.com, including all text, images, and the design of the faceted gemstones or cabochons created by us (excluding the client's raw material), are the property of The Lapidary Office. You may not use any content without our express written permission.

7. Additional Disclaimers and General Terms

Accuracy of Website Information: While we strive to ensure the accuracy of all information on TheLapidaryOffice.com, we do not warrant that product descriptions, pricing, or other content of the Online Shop are complete, reliable, current, or error-free. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

Third-Party Links: Our Service may contain links to third-party websites or services that are not owned or controlled by The Lapidary Office. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. You acknowledge and agree that The Lapidary Office shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

Force Majeure: We shall not be deemed in breach of this Agreement for any delay or failure in performance that results from causes outside our reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, labor disputes, shipping carrier failure, or natural disasters.

8. Liability and Disclaimers

  • Limitation of Liability: To the maximum extent permitted by law, The Lapidary Office shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising from your use of the website or services (beyond the specific limitation for material value noted in Section 3).

  • Warranty Disclaimer: Our website and services are provided on an "AS IS" and "AS AVAILABLE" basis without any warranties of any kind, whether express or implied.

9. Governing Law and Jurisdiction

This Agreement and your use of the Service shall be governed by and construed in accordance with the laws of the State of Arizona, United States, without regard to its conflict of law principles.

10. Dispute Resolution

Any legal action or proceeding arising under these Terms will be brought exclusively in the state or federal courts located in Mesa, Arizona. By using the Service, you consent to the jurisdiction of these courts.

11. Updates to Terms

We may update these Terms from time to time. We will notify you of any changes by posting the new Terms on this page. Your continued use of the Service after the revised Terms have been posted constitutes your acceptance of the changes.

Contact Information: If you have any questions about these Terms, please contact us at:

  • Email: ian@thelapidaryoffice.com

  • Phone: (602) 492-2147

  • Location: Mesa, Arizona, United States

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